Ordering FAQ
How do I place an order?
How do I know I'm ordering the right product?
How do I see the price before placing my order?
What shipping methods can I choose?
Is your website secure for online payments?
Can you you refuse my order?
What turnaround times do you offer?
When does production of my order start?
Do turnaround times include shipping time?


How do I place an order?

1. Select Your Product.
  • Select Product. Select your product from the Products menu, or by starting on the Home page of this site.
  • Get Price. Each product has a price calculator beside it. Besides quantity, there may be other options (ink color, paper stock, size, turnaround, etc.) to choose from. Click a menu to view the available options and make your selections. If the menu has a single item, that is the only choice available and you need do nothing. The price of the product is displayed automatically after you've chosen all your options.
  • Begin Customizing. After selecting your quantity needed, you may begin customizing within the design window. We suggest using Word or a similar program to ensure spelling and sentence structure is correct before submitting to print.
  • Upload Files. For our Upload Your Art line of products you may send us your Print Ready artwork. Simply select your quantity and ensure that you have reviewed our file preparation tips. Downloadable product templates are available to ensure artwork is set up ready to be put on our presses. Incorrect formats may delay your order or result in an order being cancelled. 

2. Click "Add to Cart"
  • Edit, Remove, Add Products. To edit a product (quantity, file attachments, etc.) in the cart click the Edit link, to remove the product click the Remove link. To add more products to the cart, click the "Continue Shopping" button. 
  • Select Shipping Method & Ship To. To select your desired shipping methods and your ship to address, you must be logged in. Click the "Login if you are a returning customer, or Create An Account" link. After login, return to the saved cart, select your shipping methods and ship to address. Review your order summary and click the "Proceed to Checkout" button.

3. Click "Proceed to Checkout"
  • Enter Promotional Codes. If you have a promotion code, enter it on this page and select "Apply Promo Code." Promotional codes cannot be applied to your account after you have submitted your order. 
  • Review Order Summary. At checkout, please carefully review your order summary again. Click the "Edit quantities or shipping options" link if changes need to be made.
  • Place Order. Simply enter credit card information and select "Place My Order."

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How do I know I'm ordering the right product?
The Products page displays all the products we offer. Simply click on a product to view complete information about the product, including pricing. If you have questions about any product, please use the Contact Us in the navigation menu at the top of this page. Our knowledgeable and friendly staff will help you.

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How do I see the price before placing my order?
Our product pages provide instant pricing. The price is displayed automatically after you've selected all your choices for the product (ink color, paper stock, size, turnaround, etc.). 

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What shipping methods can I choose?

A list of shipping methods and your estimated shipping rate are displayed at checkout. You'll be able to select a shipping method after adding the product to the shopping cart.


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Is your website secure for credit card payments?
Yes. We use PayPal or Authorize.net to process credit card payments. They are among the largest online credit card processors in the world and comply with the most stringent industry security measures. You can use American Express, Discover Card, Mastercard, or Visa without the need for a PayPal account. Alternatively, if you have a PayPal account you can use that instead.

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Can you you refuse my order?
Yes. We reserve the right to refuse an order at our discretion. We reserve the right to refuse orders which in our opinion contain offensive, indecent and improper material including those of an illegal nature or that infringe on the rights of any third party. Even if we print your order, under our Terms of Use, you (the Customer) accept full legal liability for the content of material processed and printed on the your behalf and under the your instructions. The link to our Terms of Use is at the bottom of the website.

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What turnaround times do you offer?

The Standard production turnaround time advertised for a product on this site is based on the typical number of days a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays. While we employ best efforts to meet your target deadline date, unforeseen delays in delivery services, breakdown of equipment, illness, inclement weather, acts of nature and other occurrences may impact our ability to meet the deadline.

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When does production of my order start?

Production will start when all of the following are met: all print-ready artwork is uploaded and full payment is received during regular business hours Monday through Friday. 


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Do turnaround times include shipping time?

No. The transit time for shipping is always additional to production turnaround. Please take this into consideration when placing the order.